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Avaya Oceana? Solution Support Exam 7497X is one for Avaya ACSS certification. Many candidates want to pass this Avaya 7497X exam in the first attempt, but most of them are not able to achieve it because of the poor selection of their 7497X real questions. Where to get valid Avaya ACSS 7497X real questions? This question puzzles many candidates. Here, you can get the answer.
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1.Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana? solution is true, if you want to avoid launching both old and new flows during processing?
A. The existing ED workflows should be deleted before deploying new ED workflows for the same channel.
B. ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
C. ED allows you to deploy both old and new ED workflows in the ED without any problems.
D. The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
Answer: A
2.In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)
A. Provider Logs
B. Agent Browser logs
C. System Logs
D. Service Logs
E. PU Logs
Answer: CD
3.Which VDN is required in Communication Manager for initiating an adjunct route to transfer calls coming from Avaya Experience Portal to Avaya Oceana??
A. Transfer VDN
B. Routing VDN
C. Ingress VDN
D. RONA VDN
Answer: C
4.When a customer launches the Webchat URL for Oceana Contact Center, they observe the error message: A connection error has occurred Connection close, chat has ended. What should be checked in Avaya Oceana? to confirm that the webserver and Oceana are integrated properly?
A. Check if you get a PING response from Avaya Control Manager Server from Web Server.
B. Verify if the Web Server Domain is set to Customer Webserver under Omnichannel Administration.
C. Check if there are any Avaya Oceana Agents available with Web-Chat Channel in the Contact Center.
D. Verify if you can launch the Omnichannel Administration Utility successfully.
Answer: C
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