Salesforce Service Cloud Consultant real exam questions have been updated, which contain 371 Q&As. All the new updated Service Cloud Consultant real exam questions are the best material for you to study the test. To pass Salesforce Service Cloud Consultant exam, you are able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success. Salesforce Service Cloud Consultant exam related information is also available below.
To be Salesforce Service Cloud Consultant, you will have 2 to 5 years of experience as a senior business analyst.
The details of Salesforce Service Cloud Consultant exam topics are available below.
All the updated Service Cloud Consultant real exam questions are the best material for you to test all the above Salesforce Service Cloud Consultant exam topics. Share some updated Service Cloud Consultant real exam questions and answers below.
1.Which two configuration steps are required before quick actions can be used in Macros?
A. Global Actions needs on the publisher layout.
B. Quick Actions must be enabled in the org.
C. The specific quick action must be added to the case Feed.
D. The specific quick action must be added to the case record Type.
Answer: B,C
2.What are two benefits of deploying Knowledge in Customer Communities?
A. Reduces incoming call volume
B. Replaces the need for an email channel
C. Eliminates tracking of customer entitlements
D. Uncovers gap in the knowledge base
Answer: A,B
3.How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console?
A. Omni-Channel Utility Component
B. Cases report sorted by Rep and Case Owner
C. Cases report sorted by Rep and Case CreatedDate
D. Omni-Channel Supervisor tab
Answer: D
4.Universal Containers wants to allow customers to ability to submit cases and also to see a dashboard of case resolution history. Which type of Community license should be used to meet these requirements?
A. Customer Community Plus
B. Customer Community
C. High Volume Customer Portal
D. Lightning External Apps Starter
Answer: B
5.Which capabilities of the console can the company use to help improve its contact center performance? (Choose 2)
A. Allows Chatter Messenger to be used between agents
B. Displays records and their related items as tabs on one screen
C. Is available for users in the partner portal
D. Indicates when records and lists are changed by others
Answer: A,B
