If you're interested in becoming a Salesforce Certified Loyalty Management expert, you'll need to pass the Salesforce Loyalty Management Exam. This exam is designed to test your knowledge of loyalty management fundamentals, program setup and configuration, member management, earning and redemption, analytics and reporting. The Salesforce Loyalty Management exam is intended for experienced Salesforce professionals who are responsible for designing, implementing, and managing loyalty programs for their organizations.
Salesforce Loyalty Management Exam
Salesforce Loyalty Management exam basic information can help you understand the test well.
| Number of questions |
60 multiple-choice questions |
| Duration |
90 minutes |
| Passing Score |
68% |
Salesforce Loyalty Management Exam Topics
The Salesforce Loyalty Management Exam covers the following topics.
Loyalty Management Fundamentals
This section covers the basic concepts and principles of loyalty management. You'll need to understand the importance of loyalty programs, how they work, and the benefits they can provide to organizations and customers.
Program Setup and Configuration
This section covers the process of setting up and configuring loyalty programs in Salesforce. You'll need to know how to create and manage program rules, tiers, rewards, and other program components.
Member Management
This section covers the process of managing loyalty program members in Salesforce. You'll need to know how to create and manage member profiles, enrollments, and other member data.
Earning and Redemption
This section covers the process of earning and redeeming loyalty program rewards in Salesforce. You'll need to know how to manage points, rewards, and other program incentives.
Analytics and Reporting
This section covers the process of analyzing and reporting on loyalty program performance in Salesforce. You'll need to know how to use Salesforce reports and dashboards to track program metrics, analyze trends, and identify opportunities for improvement.
Share Salesforce Loyalty Management Real Questions
Salesforce Loyalty Management real questions are the best material for you to test the above topics. Share some Salesforce Loyalty Management real exam questions and answers below.
1.What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud? Select three
A. Activate and Publish the Segment
B. Automatically Generate a New Individual Relationship
C. Enable Service Connector for Promotion Escalations.
D. Transmit Loyalty Promotion Segments to Marketing Cloud
E. Enable Connector Settings on all the Loyalty Objects
Answer: ABC
2.A new promotion named "Summer Sales" within the Loyalty Program will introduce program members to the promotional campaign and send email communication to the qualified members via Marketing Cloud. Which the customer Data Platform (CDP) package available, which two options will need to be performed within the org to achieve the required action with minimal configuration effort in mind?
A. Create a new segment within CDP.
B. Create a custom report using "Salesforce reports".
C. "Add Segments" within the "Promotion Segments" section of the "Summer Sales" Promotion
D. Add the Segmented "Loyalty program members" to a new "Campaigns".
Answer: AC
3.What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?
A. Automatically Add a New Individual Relationship
B. Activating and Publishing the Segment
C. Send Loyalty Promotion Segments to marketing Cloud
D. Enable Service Connector for Promotion Escalations.
E. Enable Connector Settings on all the Loyalty Objects
Answer: ABE
4.The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.Which two features should be configured in Salesforce Loyalty Management?
A. Member Rewards and Benefits
B. Loyalty Tiers
C. Loyalty Segments
D. Loyalty product Pricing
Answer: AB
