PCDC Version 8.6 PEGAPCDC86V1 exam is the new replacement test of PEGAPCDC85V1, which has been retired on November 30, 2021. The Pega Certified Decisioning Consultant (PCDC) certification is for professionals participating in the design and development of a Pega Customer Decision Hub solution. PCDC Version 8.6 certification ensures you have the skills to apply design principles of Next-Best-Action Designer, Decision Strategies, and Predictive Analytics. Testpassport provides the latest Pegasystems PEGAPCDC86V1 real exam questions, which can guarantee you pass the test easily.
PCDC Version 8.6 PEGAPCDC86V1 Exam
Pega Certified Decisioning Consultant (PCDC) 86V1 PEGAPCDC86V1 exam basic information is available below.
Number of questions: 60
Duration: 1 hour 30 mins
Passing score: 70%
Language: English
Pegasystems PEGAPCDC86V1 Exam Topics
Pegasystems PEGAPCDC86V1 exam topics cover the following details.
Next-Best-Action concepts (8%)
One-to-one customer engagement
Optimize the customer value in the contact center
Essentials of always-on outbound
Define the starting population
Actions and treatments (15%)
Define and manage customer actions
Present a single offer on the web
Define an action for outbound
Engagement policies (13%)
Define customer engagement policies
Create an engagement strategy
Contact policy and volume constraints (13%)
Avoid overexposure of actions
Avoid overexposure of actions on outbound
Limit action volume on outbound
Add more tracking time periods for contact policies
AI and Arbitration (8%)
Action arbitration
Action prioritization with AI
Prioritize actions with business levers
Channels (10%)
Real-time containers
Create a real-time container
Send offer emails
Share action details with third-party distributors
Decision strategies (25%)
Create and understand decision strategies
Create engagement strategies using customer credit score
Create eligibility rules using customer risk segments
1:1 Customer Engagement Optimization (8%)
Analyze customer distribution using value finder
Run an audience simulation test
Analyze results of simulations using reports
Detect unwanted bias in engagement policies
Analyze the effects of business changes using scenario planner
Share PCDC Version 8.6 PEGAPCDC86V1 Real Questions
All the latest PCDC Version 8.6 PEGAPCDC86V1 real questions are the best material for you to test all the above Pega Certified Decisioning Consultant (PCDC) 86V1 topics. Share some Pegasystems PEGAPCDC86V1 real questions and answers below.
1.U+ Bank, a retail bank, wants to begin promoting credit card offers via email to qualified customers. The business would like to ensure that the outbound run always uses the latest customer information. What do you configure to implement this requirement?
A. Trigger an external ETL (Extract-Transform-Load) process
B. Select Refresh the audience
C. Run the starting population segment daily
D. Select different audience sample with similar profile
Answer: C
2.Myco, a telecom company, has recently implemented Pega Customer Decision Hub?. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities. What artifact do you configure to translate the traditional segments used to identify the target audience?
A. Engagement policies and Arbitration
B. Contact policies
C. Segmentation
D. Audience
Answer: A
3.To which types of decisions can Pega Customer Decision Hub be applied?
A. Determining how to retain a customer
B. Determining why response rates for a campaign in one region are below average
C. Determining how to optimize the product portfolio to increase market share
D. Determining the cause of a customer's problem
Answer: B
4.A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer. Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
A. Call intent detection
B. Offers ranking
C. Dispute handling strategy
D. Interaction history
Answer: C
5.What is the name of the property that is automatically recomputed for each decision component?
A. Rank
B. Priority
C. Order
D. Propensity
Answer: A
