ITIL 4 Foundation ITILFND_V4 real exam questions are available for you to study for the test. The ITIL 4 Foundation certification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. The ITIL 4 Foundation certification is a prerequisite for the ITIL 4 higher level qualifications, which assess your ability to apply their understanding of the relevant parts of the ITIL framework in context.
ITIL ITILFND_V4 Exam Overview
ITIL ITILFND_V4 exam overview is available in the following table.
ITILFND_V4 ITIL 4 Foundation Exam Syllabus
ITILFND_V4 ITIL 4 Foundation exam syllabus includes the following details.
Understand the key concepts of service management
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain, and how they interconnect
Know the purpose and key terms of 15 ITIL practices
Understand 7 ITIL practices
Share ITIL ITILFND_V4 Real Exam Questions
We provide the latest ITIL ITILFND_V4 real exam questions, which can help you test all the above exam syllabus. Share some ITIL 4 Foundation ITILFND_V4 real exam questions and answers below.
1.Which guiding principle recommends eliminating activities that do not contribute to the creation of value?
A. Start where you are
B. Collaborate and promote visibility
C. Keep it simple and practical
D. Optimize and automate
Answer: C
2.When should the effectiveness of a problem workaround be assessed?
A. Whenever the workaround is used
B. Whenever the problem is resolved
C. Whenever the workaround becomes a known error
D. Whenever the problem is prioritized
Answer: A
3.Identify the missing word in the following sentence. A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].
A. assets
B. values
C. elements
D. services
Answer: D
4.Which dimension considers how knowledge assets should be protected?
A. Organizations and people
B. Partners and suppliers
C. Information and technology
D. Value streams and processes
Answer: C
5.What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?
A. Service management
B. Continual improvement
C. A service
D. An IT asset
Answer: C
