Avaya ACSS 74970X real exam questions are available, which are valuable for you to prepare for the test. Avaya 74970X exam is a required test for Avaya Oceana Solution Support (ACSS - 7497) certification, which helps organizations deliver a seamless customer experience across any channel of the customer’s choosing. I also collected other Avaya ACSS 74970X exam information for you to study.
Learning Avaya ACSS 74970X exam basic information is the first step for you to study.
Avaya Oceana Solution Support Exam 74970X exam objectives cover the following details.
Overview of Avaya Oceana Solution
Troubleshooting Avaya Aura Components for Avaya Oceana
Troubleshooting Avaya Oceana Core and Workspaces
Troubleshooting Avaya Oceana Channels End-to-End Traces
Troubleshooting Guidelines and Maintenance of Avaya Oceana Solution
Avaya Oceana Known Issues and Considerations
All the latest Avaya ACSS 74970X real exam questions are the best material for you to study the above Avaya Oceana Solution Support Exam objectives. Share some Avaya certification 74970X real exam questions and answers below.
1.Which statement about Avaya Oceana CSC and ACS integration is true?
A. CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
B. CSC uses AES to control and monitor Session Manager voice calls and resources.
C. CSC communicates with Communication Manager through the DLG Interface in the AES.
D. CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
Answer: B
2.You have successfully deployed the Avaya Oceana solution. Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)
A. The Avaya Oceana agents are in READY state for the email channel.
B. The Avaya Oceana administrators are in READY state for voice channel.
C. The Avaya Oceana agents are in READY state for the voice channel.
D. The AES and CSC connections are established.
Answer: A,C
3.For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?
A. WorkRequestID=RouteRequestID=ContactID
B. WorkReque$tID=ContextStoreID and ContactlD=UClD
C. WorkRequestID=CustomerID=UClD=ContactID
D. WorkRequestID=ContextStoreID-UCID=ContactID
Answer: D
4.A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files. Which action can the engineer take to quickly file all the ERROR messages in the log files?
A. Set the login level to FINE to see error messages.
B. By default all the errors are highlighted in Kibana.
C. Add a custom filter type error, and then add this filter in selection criteria.
D. Under Filters, choose the level, and then select Add Filter Error.
Answer: C
5.From where can you change the log-level for Avaya Oceana snap-in components?
A. System Manager
B. Omni channel Data store
C. Avaya Control Manager
D. Breeze Node CLI
Answer: B
