Avaya Aura Contact Center Multimedia Implementation Exam 6211 is a required test for earning ACIS-Avaya Aura Contact Center CCT and Multimedia certification, which validates that the candidate has an intermediary level of technical proficiency necessary to create specific greenfield, upgrade and migration solution designs based on the customer business needs. We provide the latest Avaya ACIS 6211 real exam questions, which are good and valid for you to pass the test easily.
Avaya ACIS 6211 Exam
Avaya ACIS 6211 exam basic information can help you understand the test well. There are 60 questions in real Avaya Aura Contact Center Multimedia Implementation Exam 6211 test, and you have 90 minutes to complete all the questions. The minimum passing score of Avaya ACIS 6211 exam is 70% (42 of 60 correct). You can register Avaya ACIS 6211 exam at Pearson VUE test center.
6211 Avaya Aura Contact Center CCT and Multimedia Exam Topics
Avaya Aura Contact Center CCT and Multimedia 6211 exam topics cover the following details.
Components
Describe how the components such as CCT and Contact Center Multimedia fit into the Avaya Aura Contact Center environment.
Describe the Communication Control Toolkit components.
Describe the purpose of the Contact Center Multimedia in Avaya Aura Contact Center (AACC) and the network components required to facilitate multimedia contacts.
Describe the components of the Contact Center Multimedia solution architecture.
Multimedia Configuration and Administration
Add the Communication Control Toolkit and Contact Center Multimedia servers in Contact Center Manager Administration.
Perform configuration tasks in Contact Center Manager Administration to enable multimedia contacts in the contact center.
Describe the function of the scripting applications and describe some of the commands and intrinsics to create the applications.
Describe the Multimedia sample applications that are installed with Contact Center Multimedia.
Describe the general settings configuration in the Contact Center Multimedia Administration Web interface.
Configure the Multimedia settings for Contact Center Agent Desktop.
Multimedia Contacts
Describe the types of multimedia contacts that the contact center handles with the Multimedia server enhancements.
Describe the components required to route email contacts including rules, rule components, and limitations.
AACC Multimedia System Monitoring and Routines
Configure and modify outbound campaigns and call data settings using the Outbound Campaign Management Tool (OCMT).
Configure the required properties to route Web communication or Web chat contacts to agents.
Configure the communication tools in the Multimedia Administration application.
Describe real-time and historical reporting for multimedia contacts.
Perform the routine maintenance tasks for the Contact Center Multimedia database.
AACC with POM Integration
Describe the Avaya Aura Contact Center / Avaya Proactive Outreach Manager integration components, configuration, administration, and agent experience.
Share Avaya ACIS 6211 Real Exam Questions
Avaya ACIS 6211 real exam questions from Testpassport can help you test all the above Avaya Aura Contact Center Multimedia Implementation Exam topics. Share some Avaya certification 6211 real exam questions and answers below.
1.Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?
A. Contact Center Management
B. Multimedia
C. Configuration
D. Access and Partition Management
Answer: D
2.A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application,provides this functionality?
A. the E-mail Manager
B. the CCMA
C. the Outbound Campaign Management Tool
D. the Multimedia Contact Manager
Answer: C
3.Where are all agents used in the Avaya Aura Contact Center POM integration administered?
A. Contact Center Manager Administration
B. Avaya Proactive Outreach Manager
C. Avaya Aura Experience Portal
D. Avaya IQ
Answer: B
4.Which tool is used to create dean up rules and scheduled tasks in Contact Center Multimedia (CCMM)?
A. System Control and Monitor Utility
B. CCMM Data Management
C. Contact Center Database Maintenance Utility
D. Control Utility
Answer: B
5.When you installed the Contact Center software, a set of default or sample applications are installed Which are two of the three default or sample applications? (Choose two.)
A. ContactFlow
B. MultimediaFlow
C. Secondary
D. Primary
Answer: A,B
