Shop Categories

 [email protected]
Search
View Cart
Checkout

The following Service Cloud Consultant questions are part of our Salesforce Service Cloud Consultant real exam questions full version. There are 198 in our Service Cloud Consultant full version. All of our Service Cloud Consultant real exam questions can guarantee you success in the first attempt. If you fail Service Cloud Consultant exam with our Salesforce Service Cloud Consultant real exam questions, you will get full payment fee refund. Want to practice and study full verion of Service Cloud Consultant real exam questions? Go now!

 Get Service Cloud Consultant Full Version

Salesforce Service Cloud Consultant Exam Actual Questions

The questions for Service Cloud Consultant were last updated on Feb 21,2025 .

Viewing page 1 out of 4 pages.

Viewing questions 1 out of 20 questions

Question#1

A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which three measures satisfy this requirement? Choose 3 answers

A. customer satisfaction Survey
B. Customer Purchase History
C. Customer Support Requests
D. Net promoter Score
E. Service Level Agreement

Question#2

Universal containers customer support management wants to provide proactive communication to customers who are likely to provide low customers satisfaction (CSAT) scores .
What customer-related metric should the customer support management analyze? Choose 2 Answers

A. Escalated cases by account month to date
B. High priority cases opened by account month to date
C. Time spent by account year to date
D. New cases opened by the account channel

Question#3

Milestones can be added to which three object types? Choose 3 Answers

A. Work order
B. Case
C. Service
D. Entitlement
E. Account

Question#4

Customer support agents want the ability to view customer related information along with case information on all cases except product related cases. For product related cases, the agents want to view product information alongside case information.
How should the console be configured to satisfy this requirement?

A. Configure both customer information and product related information under console components in the case page layout. Hide the product related information if the cases are NOT product related.
B. Train users to scroll through the case page layout to look for product related information or customer- related information based on case type
C. Create separate record types and page layouts for product - related and other cases and configure console components to show customer - or product related information. Assign record type based on case type
D. Configure two consoles for agents: one for product related cases and for other cases. Allow agents to choose the console based on case type.

Question#5

Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced.
What should the Consultant recommend to gather information on Knowledge article usefulness?

A. Contact Salesforce to send a report on article efficacy.
B. Send out a monthly survey to customers requesting feedback.
C. Install Knowledge Base Dashboards and Reports AppExchange package.
D. Create a group of super users that will evaluate and manage articles.

Exam Code: Service Cloud ConsultantQ & A: 198 Q&AsUpdated:  Feb 21,2025

 Get Service Cloud Consultant Full Version
 About Service Cloud Consultant Questions

TOP Exams