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The following ADM-261 questions are part of our Salesforce ADM-261 real exam questions full version. There are 359 in our ADM-261 full version. All of our ADM-261 real exam questions can guarantee you success in the first attempt. If you fail ADM-261 exam with our Salesforce ADM-261 real exam questions, you will get full payment fee refund. Want to practice and study full verion of ADM-261 real exam questions? Go now!

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Salesforce ADM-261 Exam Actual Questions

The questions for ADM-261 were last updated on Feb 21,2025 .

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Question#1

Universal Containers has scheduled a major upgrade to its Customer Community next month. The community is expected to be unavailable for approximately 8 hours. The executive team is concerned about how the upgrade and associated outage will impact customers.
Which three measures should the Consultant recommend to ensure transparency during the upgrade process? Choose 3 answers

A. Publish ongoing updates to the community knowledge base with details about the upgrade.
B. Communicate information about the upgrade to customers in advance.
C. Send routine status updates to customers via Chatter during the upgrade.
D. Replace the default outage page with a custom page containing upgrade information.
E. Notify customers once the upgrade is completed and full services are restored.

Question#2

Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read historical cases.
Which product and license type would meet all of these requirements?

A. Force.com Sites with Knowledge and Email-to-Case
B. Visualforce and Self-Service Portal
C. Force.com Sites with Knowledge and Web-to-Case
D. Force.com Sites and High-Volume Customer Portal

Question#3

The Support Manager at Universal Containers wants to improve visibility to cases across the organization and has decided that Product Managers should be more involved in the case management process. The Support Manager has created predefined case teams for each product and trained Support Agents to add the appropriate case team to each case.
Which two solutions will allow Product Managers to quickly see and review the cases that are created for their products? Choose 2 answers

A. Create a case queue for all created or updated cases.
B. Create a case report that displays all created or updated cases.
C. Create an email alert notification for Case Teams.
D. Create a case list view that is filtered by My Case Teams.

Question#4

Service Console users work on dozen of cases at one time, and often need to update a case they worked on earlier in the day.
What configuration should a consultant recommend?

A. Keep all open in tabs.
B. Use a second Console session.
C. Define a custom List View.
D. Add History to the Utility bar.

Question#5

Universal Containers has activated Email-to-Case functionality to allow customers to
correspond with support agents via email.
Which options are available with Email-to-Case? (Choose 2)

A. Only one inbound email address can be used for Email-to-Case
B. Follow-up emails and attachments related to a case are attached to the case
C. Assignment, escalation, and workflow rules are processed on inbound emails
D. Follow-up emails related to a case will update the case comments

Exam Code: ADM-261Q & A: 359 Q&AsUpdated:  Feb 21,2025

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