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The following 820-605 questions are part of our Cisco 820-605 real exam questions full version. There are 163 in our 820-605 full version. All of our 820-605 real exam questions can guarantee you success in the first attempt. If you fail 820-605 exam with our Cisco 820-605 real exam questions, you will get full payment fee refund. Want to practice and study full verion of 820-605 real exam questions? Go now!

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Cisco 820-605 Exam Actual Questions

The questions for 820-605 were last updated on Feb 21,2025 .

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Question#1

Which action should a Customer Success Manager take when the product utilization score is not improving?

A. Conduct customer interviews to understand current adoption barriers and develop a solution plan.
B. Engage the sales team to upsell the solution and offer options and product diversity to the customer.
C. Review the support case history to identify product quality or customer education issues.
D. Contact the product operations team to review the telemetry and offer insights to the customer.

Question#2

Which scenario represents a use case expand opportunity?

A. usage KPIs are on target entering the fourth quarter
B. supplementary training sessions are organized on existing features
C. solution management team adds headcount
D. endpoint security solution extended to cover data center servers in addition to laptops

Question#3

Which perspectives are covered in a balanced scorecard?

A. customer, employee, partner, risk
B. business process, customer, financial, learning, growth
C. competition, culture, financial. IT systems
D. business outcomes, customer, employee, risk

Explanation:
Reference: https://balancedscorecard.org/bsc-basics/articles-videos/the-four-perspectives-of-the-balanced-scorecard/#:~:text=The%20four%20perspectives%20of%20a,Process%2C%20and%20Learning%20and%20Growth

Question#4

What is a technical adoption barrier?

A. lack of integration with other products
B. underutilization of licenses
C. untrained customer user group
D. customer not measuring product value

Question#5

Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?

A. customer budget
B. adoption barriers
C. value realization
D. competitive differentiation

Exam Code: 820-605Q & A: 163 Q&AsUpdated:  Feb 21,2025

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