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The following 6211 questions are part of our Avaya 6211 real exam questions full version. There are 60 in our 6211 full version. All of our 6211 real exam questions can guarantee you success in the first attempt. If you fail 6211 exam with our Avaya 6211 real exam questions, you will get full payment fee refund. Want to practice and study full verion of 6211 real exam questions? Go now!

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Avaya 6211 Exam Actual Questions

The questions for 6211 were last updated on Dec 30,2021 .

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Question#1

Which component manages the states of contacts, agents, terminals, and addresses used for assigning contacts?

A. CCT Client Applications
B. Contact Management Framework (CMF)
C. CCT API
D. SIP Connector

Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100093163

Question#2

During contact handling, agents can create a callback to a customer.
Where are the Agent Desktop callback minimum and maximum timers configured?

A. Agent Desktop Configuration, Default Closed Reasons
B. Agent Desktop Configuration, General Settings
C. Agent Desktop Configuration, Resources
D. Agent Desktop Configuration, User Settings

Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101017384

Question#3

Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

A. Contact Center Manager Server (CCMS)
B. Avaya Agent Desktop (AAD)
C. Contact Center Multimedia (CCMM)
D. Contact Center Manager Administration (CCMA)

Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101059089 (36)

Question#4

Where is the administration of outbound campaigns and management of dialing listsperformed?

A. Contact Center Multimedia Server
B. Avaya Aura® Contact Center
C. Avaya Proactive Outreach Manager
D. Avaya Aura® Media Server

Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100172957

Question#5

A Contact Center Supervisor is creating an outbound campaign.
Where is the outbound campaign loaded?

A. It is loaded on external database.
B. It is loaded on the Communication Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue.
C. It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue.
D. It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue.

Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100093170

Exam Code: 6211Q & A: 60 Q&AsUpdated:  Dec 30,2021

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